FAQ – James Candy Company
0
Home FAQ

FAQ

Answers to common questions

Customers always have questions. Some seem to come up over and over. You'll find many of those below. And to make it easier, we've separated our questions to focus on shopping and shipping and those that pertain to our products.

Will your template be fully compatible with Shopify?

Yes it is.

Please make sure that you follow below steps:

1/ Download the package from themeforest.net (The file is in zip format)

2/ Extract the file you've just downloaded (Don't forget this step).

3/ Find this file: ella-x.x.x-sections-ready.zip in the folder Ella Sections Ready x.x.x, then you just need to upload ella-x.x.x-sections-ready.zip file to your Shopify store.

- If you would like to use Ella RTL version. Please find this file: ella-x.x.x-sections-ready-rtl.zip in the folder Ella Sections Ready x.x.x RTL, then you just need to upload ella-x.x.x-sections-ready-rtl.zip file to your Shopify store

- If you want to install child theme, please go to the corresponding theme folder

To save your time and reach our support quickly, please follow below steps:

1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members

2/ Capture screenshot or video for the issue you get.

3/ Specify which template and version you are using.

4/ Describe clearly how to reproduce the issue.

5/ Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to email@domain.com

Please help us to follow this instruction to import Skin/ Homepage layout you want: http://themes.halothemes.com/marketplace/shopify-ella-documentation/Read_me.html#!/settings_data

Yes, we do. Please send your customisation requests to email@domain.com, we will give you our quote. Thank you.

Yes. Normally, the theme will resize images to a default size (based on your width/height ratio setting). We also have Crop setting if you don’t want to scale the image.

Yes, you can. You can also set image border colours.

Yes, you can. Just simply follow the instructions in our Manual Guide, you will be able to easily create a multi-level menu.

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

Yes, it does. Please check it out here to see how it works: https://new-ella.myshopify.com/products/dinterdum-pretium-condimento?variant=16867481452642

Yes, we do. Please send your customisation requests to email@domain.com, we will give you our quote. Thank you.

Please make sure that you follow below steps:

1/ Download the package from themeforest.net (The file is in zip format)

2/ Extract the file you've just downloaded (Don't forget this step).

3/ Find this file: ella-x.x.x-sections-ready.zip in the folder Ella Sections Ready x.x.x, then you just need to upload ella-x.x.x-sections-ready.zip file to your Shopify store.

- If you would like to use Ella RTL version. Please find this file: ella-x.x.x-sections-ready-rtl.zip in the folder Ella Sections Ready x.x.x RTL, then you just need to upload ella-x.x.x-sections-ready-rtl.zip file to your Shopify store

- If you want to install child theme, please go to the corresponding theme folder

Yes. You can turn on/off almost any blocks on the page (featured products, slideshow, banners, related products, recent products,...).

Yes, we have a setting for you to switch between these two options: Display on Hover and Display on Click.

The theme package includes Theme source, Photoshop design files and manual guide.

That is not a problem. You just need to modify the width/height ratio in theme settings.
Unable to find satisfactory answers ? Contact Support

Trending Now

Product Img
Your product's name
$250.00
Product Img
Your product's name
$250.00
Product Img
Your product's name
$250.00
Product Img
Your product's name
$250.00
Product Img
Your product's name
$250.00
Product Img
Your product's name
$250.00
Product Img
Your product's name
$250.00
Product Img
Your product's name
$250.00
Product Img
Your product's name
$250.00
Product Img
Your product's name
$250.00
You have successfully subscribed!
This email has been registered
Close