Shipping Rates & Order Processing

How much does shipping cost?

JAMES CANDY COMPANY shipping rates are calculated by purchase price per ship to address.

Since large orders to one address do not fit in one box, we have established the below shipping chart for large orders going to one address per total order.

Shipping Charges Per Ship To Address

USPS GROUND ADVANTAGE SHIPPING
This shipping method can take 2 to 7 business days to arrive.
Order Dollar Amount Shipping Charge
$0.00 to $109.99 $12.99
$110 to $149.99 $31.25
$150 to $199.99 $43.75
$200 to $249.99 $56.25
$250 to $299.99 $68.75
$300 to $399.99 $87.50
$400 to $499.99 $112.50
$500 and over Call to order
USPS Ground Advantage shipping can take 2 to 7 business days to arrive.
WE DO NOT SHIP ON WEEKENDS AND HOLIDAYS.

Order Processing Information

We ship to the 50 United States via the United States Post Office. Generally, we ship Mondays and Thursdays. Orders placed after 12pm ET Thursday and all weekend orders will process and ship Monday.

USPS Ground Advantage Shipping:
Please allow 2 to 7 business days for your order to arrive.

Orders are shipped in-full and may be held to manufacture out-of-stock items. Allow extra time for orders during our holiday season: November 15-December 31.

Address Orders:
Orders being shipped to PO Boxes are handled through our main office. Please email us at terri@jamescandy.com with your contact information and a main office customer service agent will contact you within 48 HOURS (excluding Saturday, Sunday and Holidays) to take your order over the phone.

Chocolate shipping from may 1 - october 15:
We cannot guarantee any chocolate orders during this time period.

How to Order:

New Orders:
Visit www.jamescandy.com or call (800) 441-1404 Option 1.

Existing orders:
Email terri@jamescandy.com.
Include your order number so we can help you faster.

Tracking Orders:
After placing your order you will receive a confirmation email. (Can't Find it? Check your spam folder too). Open the email and click the "View your order" button. This will take you to your Order Status page which will include your order's tracking info.

Alternatively, if you have a customer account, you can go to your Customer Account page, find your order and click the order number. This will take you to that order's detail page which will also include the tracking information.



What is the Future Ship Options feature?

As a convenience, you can use the Future Ship Option to plan your order to arrive closer to a future event.

For example, for a birthday or other holiday, you can choose a Future Ship Option that is about a 8-10 business days before your event (allow up to 10 days for delivery). This way, your order will arrive, fresh and ready for you to enjoy!

"Ship ASAP" is our default shipping timeframe and if selected we will follow our normal shipping and processing times. Generally, we ship Mondays and Thursdays. Orders placed after 12pm ET Thursday and all weekend orders will process and ship Monday.

See our Shopping FAQ and Shipping Rates pages for additional information.

(NOTE: This is NOT a Delivery Day Selection.) The actual delivery date will be the Hold Days plus the estimated package travel time based on your chosen shipping option.

We do not ship on weekends and holidays.

How to setup a Future Ship Option:

  1. Add a product to your Shipping Cart.
  2. When you're done shopping, proceed to the Cart page.
  3. You will see the Future Ship Options box (sample shown below).
  4. Ship ASAP is preselected, but you can click the selection drop down field and choose a number of days you would like us to HOLD your order. If you select for us to HOLD your order for 10 Days, we will ship your order about 10 days after your order is placed.

That's it! We will hold your order and ship after the selected number of days.

Sample Future Ship Option screenshot.