Answers to common questions
Customers always have questions. Some seem to come up over and over. You'll find many of those below. And to make it easier, we've separated our questions to focus on shopping and shipping and those that pertain to our products.
Shopping & Shipping
JAMES CANDY COMPANY shipping rates are calculated by purchase price per ship to address.
Since large orders to one address do not fit in one box, we have established the below shipping chart for large orders going to one address per total order. EXAMPLE: if your total order is $305.00 going to one address you will only $30.99 shipping for your entire order.
The chart below breaks down how shipping rates are applied.
|SHIPPING CHARGES PER SHIP TO ADDRESS|
This shipping method can take up to 10 business days to arrive.
|Order Dollar Amount||Shipping Charge|
|$0.00 - $299||$10.99|
|$300 - $499||$30.99|
|$500 - $800||$50.99|
|USPS shipping can take up to 10 business days to arrive.|
|WE DO NOT SHIP ON WEEKENDS AND HOLIDAYS.|
Order Processing Information
We ship to the 50 United States via the United States Post Office. Generally, we ship Mondays and Thursdays. Orders placed after 12pm ET Thursday and all weekend orders will process and ship Monday.
Please allow up to 10 business days for your order to arrive. (usually sooner!)
PRIORITY MAIL EXPRESS ORDERS:
If a Priority Mail Express order is placed before 12pm it will be processed and shipped the same day and will arrive in 1-2 business days. If ordered after 12pm ET the order will be processed and shipped the next business day.
Example 1: If you place an order on Wednesday at 11am ET, your order will be processed and shipped same day and will arrive either Thursday or Friday.
Example 2: If you place an order on Friday at 2pm ET, your order will be processed and shipped Monday and arrive either Tuesday or Wednesday.
Orders are shipped in-full and may be held to manufacture out-of-stock items. Allow extra time for orders during our holiday season: November 15-December 31.
See the chart below for more info on USPS Priority Mail Express Shipping.
What is the Future Ship Options feature?
As a convenience, you can use the Future Ship Option to plan your order to arrive closer to a future event.
For example, for a birthday or other holiday, you can choose a Future Ship Option that is about a 8-10 business days before your event (allow up to 10 days for delivery). This way, your order will arrive, fresh and ready for you to enjoy!
"Ship ASAP" is our default shipping timeframe and if selected we will follow our normal shipping and processing times. Generally, we ship Mondays and Thursdays. Orders placed after 12pm ET Thursday and all weekend orders will process and ship Monday.
(NOTE: This is NOT a Delivery Day Selection.) The actual delivery date will be the Hold Days plus the estimated package travel time based on your chosen shipping option.
We do not ship on weekends and holidays.
How to setup a Future Ship Option:
- Add a product to your Shipping Cart.
- When you're done shopping, proceed to the Cart page.
- You will see the Future Ship Options box (sample shown below).
- Ship ASAP is preselected, but you can click the selection drop down field and choose a number of days you would like us to HOLD your order. If you select for us to HOLD your order for 10 Days, we will ship your order about 10 days after your order is placed.
That's it! We will hold your order and ship after the selected number of days.
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