Answers to common questions

Customers always have questions. Some seem to come up over and over. You'll find many of those below. And to make it easier, we've separated our questions to focus on shopping and shipping and those that pertain to our products.


Shopping & Shipping

Absolutely. All personal and financial information is sent over a secure server. Get specifics from shopping cart programmer/developer. In terms of your personal information, please see our Privacy Policy.

JAMES CANDY COMPANY shipping rates are calculated by purchase price per ship to address.

The chart below breaks down how shipping rates are applied.

SHIPPING CHARGES PER SHIP TO ADDRESS
USPS SHIPPING
This shipping method can take up to 10 business days to arrive.
Purchase $ USPS SHIPPING CHARGE
$0 - $29.99 $10.50
$30.00 - $39.99 $12.50
$40.00 - $59.99 $14.50
$60.00 - $79.99 $18.50
$80.00 - $99.99 $20.50
$100 - $149.99 $24.99
$150 - $199.99 $34.99
$200 - $249.99 $44.99
$250 - $299.99 $54.99
$300 and Over PLEASE CALL CUSTOMER SERVICE TO PLACE YOUR ORDER: (609) 344-1519 x5513
USPS shipping can take up to 10 business days to arrive.
USPS PRIORITY MAIL EXPRESS
Shipment will arrive in 1-2 business days.
Orders Up To $299.99 $69.50
WE DO NOT SHIP ON WEEKENDS AND HOLIDAYS.

Order Processing Information

We ship to the 50 United States via the United States Post Office. Generally, we ship Mondays and Thursdays. Orders placed after 12pm ET Thursday and all weekend orders will process and ship Monday.


USPS SHIPPING:
Please allow up to 10 business days for your order to arrive. (usually sooner!)


PRIORITY MAIL EXPRESS ORDERS:
If a Priority Mail Express order is placed before 12pm it will be processed and shipped the same day and will arrive in 1-2 business days. If ordered after 12pm ET the order will be processed and shipped the next business day.

Example 1: If you place an order on Wednesday at 11am ET, your order will be processed and shipped same day and will arrive either Thursday or Friday.

Example 2: If you place an order on Friday at 2pm ET, your order will be processed and shipped Monday and arrive either Tuesday or Wednesday.

Orders are shipped in-full and may be held to manufacture out-of-stock items. Allow extra time for orders during our holiday season: November 15-December 31.

See the chart below for more info on USPS Priority Mail Express Shipping.

What is the Future Ship Options feature?

As a convenience, you can use the Future Ship Option to plan your order to arrive closer to a future event.

For example, for a birthday or other holiday, you can choose a Future Ship Option that is about a 8-10 business days before your event (allow up to 10 days for delivery). This way, your order will arrive, fresh and ready for you to enjoy!

"Ship ASAP" is our default shipping timeframe and if selected we will follow our normal shipping and processing times. Generally, we ship Mondays and Thursdays. Orders placed after 12pm ET Thursday and all weekend orders will process and ship Monday.

See our Shopping FAQ and Shipping Rates pages for additional information.

(NOTE: This is NOT a Delivery Day Selection.) The actual delivery date will be the Hold Days plus the estimated package travel time based on your chosen shipping option.

We do not ship on weekends and holidays.

How to setup a Future Ship Option:

  1. Add a product to your Shipping Cart.
  2. When you're done shopping, proceed to the Cart page.
  3. You will see the Future Ship Options box (sample shown below).
  4. Ship ASAP is preselected, but you can click the selection drop down field and choose a number of days you would like us to HOLD your order. If you select for us to HOLD your order for 10 Days, we will ship your order about 10 days after your order is placed.

That's it! We will hold your order and ship after the selected number of days.

Sample Future Ship Option screenshot.
Yes, we can gift wrap your order and there is no charge for this service.
We are required by law to collect 7% NJ sales tax on all orders, including shipping charges, shipped within New Jersey. We do not collect tax on out-of-state orders.
Yes, we do follow certain rules for chocolates and macaroons in particular. Details are below. From May 1 – September 1, all chocolate and related products must be shipped overnight. We cannot guarantee chocolate orders during this time period unless they are shipped via overnight delivery. Similar principles apply to our macaroons. All macaroons shipping from Atlantic City, NJ past the Mississippi River MUST go US Post Office.
We ship ONLY to the 50 United States. Additional fees apply for Hawaii and Alaska.
Yes, you will be emailed the USPS tracking information once your package has shipped.
We do. These orders must be shipped via the United States Postal Service.
We guarantee your complete satisfaction. Please call us at 1-800-441-1404 with any questions or problems and we'll do our best to provide a solution.

Products

Yes, you can. Customers have the ability to create their own unique taffy configuration.
Yes, all our products are vegetarian friendly; however, some may not be considered vegan as they contain milk, eggs, or other dairy products.
Well, that depends. If you're allergic to nuts, clearly you should probably avoid them. On the whole, our production facilities share common processing equipment. All of our products may contain trace amounts of the following: peanuts, soybeans, milks, eggs, tree nuts, and/or wheat.

Brand Histories

James' Original de Luxe Confections

A confectioner by trade, Enoch James had been tinkering with a recipe for Salt Water Taffy for years...

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Bayard's Chocolates

The legend of Bayard's Chocolates began back in 1939 when James Bayard Kelly II created his first batch...

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Fralinger's Salt Water Taffy

While the origins of Salt Water Taffy remain a mystery, one thing is for certain. No one did more...

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